When will I receive my order?
We are planning to ship the PBL in mid-late September 2019. We will upload the tracking number within 5 business days. Actual time of delivery depends on local delivery speed and customs clearance (for orders outside of the US), which we cannot fully control.
From ship date, typically, it will take a maximum of 7 business days to receive any order shipping within the United States. Any International order (outside the US) should take a maximum of 20 days or less to receive.
Last updated: August 06, 2019 14:39
Does my phone wirelessly charge with the PBL?
Every phone listed below charges wirelessly with the PBL:
Apple: iPhone 8 iPhone 8 Plus iPhone X iPhone Xs iPhone Xs Max iPhone Xr
Asus: Asus PadFone S
BlackBerry: BlackBerry Passport BlackBerry PRIV BlackBerry Z30
CASIO: CASIO G’z One Commando
Caterpillar: Cat S50 Cat S50C
DeWalt: Dewalt MD501 Dewalt MIL810G
Energy Sistem: Energy Phone Pro Qi
Fujitsu: Fujitsu Arrows F-09D Fujitsu Arrows Kiss F-03D Fujitsu Arrows Kiss F-03E Fujitsu Arrows X F-10D
Google: Google Nexus 4 Google Nexus 5 Google Nexus 6 Google Pixel 3 Google Pixel 3 XL
HP: HP Elite X3
HTC: HTC Droid DNA HTC Windows Phone 8X
Huawei: Huawei Mate20 Pro Huawei Mate RS Porsche Design Huawei P30 Pro
Kyocera: Kyocera Brigadier Kyocera DuraForce Kyocera Hydro Elite Kyocera Torque G02 Kyocera Torque KC-S701 Kyocera Urbano L01 Kyocera Urbano L03
LG: LG G2 LG G3 LG G6 ¹ LG G6 Plus ¹ LG G7 LG G7 ThinQ LG Lucid 2 LG Lucid 3 LG Optimus F5 LG Optimus G Pro LG Optimus It L-05E LG Spectrum 2 LG Vu 2 LG Vu 3 LG V30 LG V30 Plus LG V40 ThinQ
M.T.T. : M.T.T. Master 4G
Meizu: Meizu Zero
Microsoft: Microsoft Lumia 950 Microsoft Lumia 950 Dual Sim Microsoft Lumia 950 XL Microsoft Lumia 950 XL Dual Sim
Mlais: Mlais MX69W
Motorola: Motorola Droid Maxx Motorola Droid Mini Motorola Droid Turbo Motorola Droid Turbo 2 Motorola Moto Maxx Motorola Moto X Force
mPhone: mPhone 8
NEC: NEC Medias PP N-01D NEC Medias X N-04E
Noa: Noa F10 Pro
Nokia: Nokia Lumia 1520 Nokia Lumia 735 Nokia Lumia 830 Nokia Lumia 920 Nokia Lumia 928 Nokia Lumia 929 (Icon) Nokia Lumia 930 Nokia 8 Sirocco Nokia 9 PureView
Oukitel: Oukitel U23
Panasonic: Panasonic Eluga P P-03E Panasonic Eluga V P-06D Panasonic Eluga X P-02E Panasonic Eluga X1 Panasonic Eluga X1 Pro
Philips: Philips X723
Razor: Razor Phone 2
RugGear: RugGear RG730
Samsung: Samsung Galaxy S6 Samsung Galaxy S6 Active Samsung Galaxy S6 Edge Samsung Galaxy S6 Edge Plus Samsung Galaxy S7 Samsung Galaxy S7 Active Samsung Galaxy S7 Edge Samsung Galaxy S8 Samsung Galaxy S8 Active Samsung Galaxy S8 Plus Samsung Galaxy S9 Samsung Galaxy S9 Plus Samsung Galaxy S10 Samsung Galaxy S10e Samsung Galaxy S10 Plus Samsung Galaxy Fold Samsung Galaxy Note 8 Samsung Galaxy Note 9 Samsung Leader 8 Samsung W2016
Saygus: Saygus V SQUARED
Sharp: Sharp Aquos EX SH-04E Sharp Aquos SH-07D Sharp Aquos SH-13C Sharp Aquos Slider SH-02D Sharp Aquos Zeta SH-06E Sharp Aquos Zeta SH-09D Sharp Q-Pot SH-04D Sharp SH-05D
Sony: Sony Xperia Z3V Sony Xperia Z4V Sony Xperia XZ2 Sony Xperia XZ2 Premium Sony Xperia XZ3
Techdy: Techdy Basic Bear Techdy Bear Pro
Vertu: Vertu Aster Vertu Signature Touch
Xiaomi: Mi MIX 2S Mi MIX 3 Mi 9
YotaPhone: Yotaphone 2
ZTE: ZTE Telstra Tough Max ZTE Axon 9 Pro
Last updated: August 06, 2019 14:40
How many times will the PBL charge my phone?
This is dependent on your phone model. Each phone has a different sized internal battery. The PBL has a built-in 6000mAh battery. This means it can charge an iPhone 8 between 2 - 3 full times before the PBL needs a recharge. A Samsung Galaxy S6 can be charged between 1 - 2 full time times before the PBL needs a recharge. For a detailed breakdown outlining other phone models see the chart in our campaign.
Last updated: August 06, 2019 14:40
Will the PBL charge my phone wirelessly without having to remove my phone case?
The PBL is tested to be able to wirelessly charge through most simple and heavy duty phone cases. Of course, not all cases were tested but we have not had one fail us yet! The only thing to keep in mind is that a phone case that has a magnet on the back of it or a metal plate inside, this may pose an issue with the wireless signal and make wireless charging difficult.
Last updated: August 06, 2019 14:41
Will the PBL stick to my phone?
The PBL’s surface is rubberized but is not sticky or magnetic. When testing the PBL, a main concern was wanting to take the PBL to go, but having to hold it against your phone constantly. We solved this issue by developing a Nano-Suction Pad that is included with every PBL order. The Nano-Suction Pad uses advanced microscopic technology in order to stick to your phone and the PBL without feeling sticky, picking up dirt, or leaving behind residue. The Nano-suction pad is strong but not extremely secure in active situations so we’d suggest the Secure Grip Strap as an add-on if you are an on-the-go person. If you use the included Nano-Suction Pad, your phone will stick the PBL!
Last updated: August 06, 2019 14:43
Can the PBL Charge 2 devices at once?
The PBL can charge two devices at once by making use of its Type-C USB Port. When used in conjunction the PBL will charge a device wirelessly and wired. The PBL was also upgraded to have USB PD (Power Delivery) function which will charge your laptop or any larger device. This also upgrades the charging speed to 5A.
Last updated: August 06, 2019 14:46
What does "PBL" mean?
PBL is pronounced “Pebble” due to its slim shape and appearance. PBL stands for Portable Battery Life- the only way to live.
Last updated: August 06, 2019 14:47
On the OPUS Earbuds- Can you use only 1 earbud while charging the other?
Yes but you will need to only turn one unit On to begin with, rather then powering both on then powering one off.
Last updated: August 06, 2019 14:48
On the OPUS Earbuds- Do both earbuds work on phone calls?
No. Unfortunately only one earbuds works when on phone calls. We did this optimize call quality.
Last updated: August 06, 2019 14:49
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
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